rbajee Privacy Policy
This policy clearly explains how your personal information is collected, where it is stored, and for what purpose it is used.
Introduction and Scope
This privacy policy applies to all users of the rbajee platform. When you use our website, create an account, make a deposit, or use any of our services, we collect certain information. This policy explains how that information is managed and what rights you have.
rbajee believes that user privacy is a fundamental right. Alongside our compliance with the Terms and Conditions, we are committed to protecting your personal information. Please read this policy carefully — it sets the foundation for how information is exchanged between you and rbajee.
What Information We Collect
rbajee collects various types of information — some directly from you, and some automatically from your device or browser. The categories of information collected are listed below:
1.1 Identity and Contact Information
- Full name and date of birth (at the time of account registration)
- Mobile number and email address
- Bangladeshi National ID or passport number (for identity verification)
- Current address
1.2 Financial Information
- bKash, Nagad, Rocket or Upay account number (required for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
1.3 Technical and Usage Information
- IP address and device information (operating system, browser version)
- Login time, session duration, and activity on the platform
- Information obtained from cookies and similar tracking technologies
- Gaming history and betting records
Purpose of Data Collection
rbajee collects and processes your information only for specific and legitimate purposes. The main purposes are described below:
- Account Management: Creating, verifying, and maintaining your account and ensuring secure login.
- Processing Financial Transactions: Safely completing deposits and withdrawals.
- Identity Verification: Confirming each user's age (21+) and identity to prevent unauthorised access.
- Customer Support: Using relevant information to provide 24/7 assistance via live chat and email.
- Platform Security: Detecting and preventing fraud, money laundering, and other unlawful activity.
- Ensuring Responsible Gambling: Monitoring user playing patterns to provide necessary support in line with the responsible gaming guidelines.
- Service Improvement: Analysing information to improve the user experience and resolve technical issues on the platform.
- Promotional Communications: Informing you about bonus offers and updates, subject to your consent.
Data Storage and Security
rbajee stores your information with the highest level of security. We use SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure.
3.1 Data Retention Period
All information is retained for as long as your account remains active. After an account is closed, certain information may be kept for a defined period to meet legal and financial record-keeping requirements. Once that period has passed, the information is securely deleted.
3.2 Security Measures
- All connections secured with 256-bit SSL encryption
- Restricted access — only authorised staff can access the information they need
- Regular security audits and vulnerability testing
- Automated systems for detecting suspicious activity
- Data backup and disaster recovery planning
Sharing Information with Third Parties
rbajee never sells your personal information or transfers it to third parties for advertising purposes. However, in certain situations, necessary information may be shared with our trusted partners:
- Payment Processors: Information required to process transactions via bKash, Nagad, Rocket, and Upay is shared with the respective platforms.
- Identity Verification Services: Limited information may be shared with a verification service provider to confirm identity during the registration process.
- Technology Service Providers: Technical support providers involved in operating the platform work under strict confidentiality agreements.
- Legal Obligations: Information may be provided as required to comply with applicable laws in Bangladesh or lawful directives from authorities.
All third-party service providers are required to comply with rbajee's privacy standards and may only use the information for the specified purpose.
Cookie Policy
The rbajee website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security. Without them, the platform cannot function properly.
- Functional Cookies: These remember your preferences such as language selection and display settings.
- Analytics Cookies: These help us understand how users interact with the platform, which helps us improve our services.
5.2 Cookie Controls
You can control or disable most cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some features of the rbajee platform from working.
Your Rights
Every rbajee user has the following rights regarding their personal information. You may contact us at any time to exercise these rights:
- Right to Access: You have the right to request information about what data rbajee holds about you.
- Right to Rectification: You have the right to request correction of any inaccurate information held about you.
- Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information. However, some data may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain cases, you have the right to request that the processing of your information be limited.
- Right to Withdraw from Promotional Communications: You have the right to request that you stop receiving marketing messages at any time.
- Right to Lodge a Complaint: If you have a concern about how your information is handled, you have the right to file a complaint with rbajee or the relevant authority.
After receiving your request to exercise any of your rights, rbajee will take the necessary steps within a reasonable time. You can also visit our FAQ page for clarification on any matter.
Protection of Minors
rbajee provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors.
Age verification is mandatory at the time of registration. If a user is confirmed to be under 21, their account will be closed immediately and any collected information will be securely deleted. If a parent or guardian suspects that their minor child has registered on rbajee, please contact us immediately.
About Policy Changes
This privacy policy may be updated from time to time to keep pace with changes to our services and applicable regulations. For any significant changes, we will notify you in the following ways:
- A notice will be clearly displayed on the website
- A notification will be sent to your registered email or mobile number
- The "Last Updated" date at the top of the policy will be changed
Continued use of the rbajee platform after any changes will be taken as your acceptance of the updated policy. If you object to the changes, you may request that your account be closed.
Contact and Complaints
If you have any questions, requests, or complaints regarding this privacy policy, please contact the rbajee support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.
24/7 instant support — start from the chat icon on the platform.
To learn more about us, visit our About Us page.